Wanted: Tech Support Specialist

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Reports to: Minister
Effective: Position is open immediately
Directly Supervises: none
Status: 6-8 hours / week, on average
Time off: Two paid Sundays off per year; up to one additional unpaid Sunday off per month as negotiated with the Minister.
Salary: $40/hour, no benefits
FLSA: Non-Exempt

Job Summary

Lead tech support for in-person and Zoom church services, including Sunday afternoon camera and sound operation and video processing from 2 to 5 p.m. at our rental location, University Christian Church, 6800 Adelphi Road, Hyattsville, with work-from-home preparation of slides and tech scripts during the week. As requested, and as time permits, provide tech support for other church programs as approved by the Minister.

Essential Functions

  • Manage the camera and soundboard on-site for a progressive faith community meeting on Sunday afternoons, including operating equipment during service, accommodating recording and streaming, sharing slides in Zoom and projecting in church
  • Prepare weekly tech scripts, reviewing the order of service and tech cues with service leaders
  • Facilitate pre-service tech and sound check, enabling worship leaders and musicians to be properly heard and seen during the actual service
  • Edit and upload the service recording to the church website by Sunday evening; edit recording on Facebook as needed
  • Create or assemble slides, slide deck, and other media for each service, with attention to copyright permissions
  • Keep technical documentation up-to-date and train volunteers to perform the above functions as needed
  • Manage schedule of volunteer tech support
  • Stay informed on Zoom updates and provide Zoom tech support and troubleshooting as needed and as available for church staff and congregants
  • Suggest ideas for upgrading our multi-platform equipment and procedures, including exploring a ProPresenter license, and implement upgrades as directed, and as time permits
  • Foster inclusive community. This includes affirming and supporting the racial identities, gender identities, sexual orientations, differing abilities and other gifts present in our congregation, and engaging in ongoing work of dismantling systems of oppression of marginalized groups.

Other Responsibilities

  • Meet regularly with the minister, and other staff and volunteers as designated by the minister

Minimum Qualifications

  • Proficiency with software and online tools including Zoom, PowerPoint, Google Workspace, and live streaming to Facebook
  • Experience with camera and/or sound systems
  • Ability to work independently and make judgments in performance situations
  • Must be 18 years old or older and have reliable transportation

Physical Requirements and Working Conditions

  • Able to move freely in and out of the accessible areas of the church campus.
  • Able to support regular Sunday worship services (currently from 2-5 p.m) Core Competencies

Core Competencies

  • Mission Ownership
    Demonstrates understanding and full support of the mission and values of the congregation; consistently behaves in a manner congruent with the mission and values of the Paint Branch Unitarian Universalist Church.
  • Team Orientation
    Collaborates effectively; promotes group goals ahead of personal agendas; assists others as appropriate; shares credit for success with others; follows through on commitments; demonstrates personal accountability in all situations.
  • Attention to Detail
    Well organized; keeps the larger picture in mind while consistently attending to the many small pieces which must be assembled into an organized whole; resolves unanswered questions needed to address a problem; tending to the smallest of details.
  • Interpersonal Skills
    Establishes good working relationships with others; works well with supervisor, staff, and congregants; builds appropriate rapport; considers the impact of his/her actions on others; uses diplomacy and tact; is approachable; avoids communication triangles; deals with problems and conflict directly.
  • Personal Resilience
    Able to effectively cope with change, uncertainty and frustration; maintains enthusiasm and flexibility; able to decide and act without always having the total picture; able to maintain poise in challenging situations.
  • Technical Skills
    Brings skill and creativity to the use of technology in a congregational setting.

To apply, please send your resume and an email describing your interest, qualifications, and relevant experience to: techsupportsearchteam@pbuuc.org. The position is open now and applications will be accepted until the position is filled.